PORTER INTERNATIONAL products are made to ensure satisfaction for the natural lifetime of the product and are guaranteed against defects in craftsmanship for a period of 180 days from the date of purchase. Should you require repair within the warranty period, it will be free of charge. Please provide the customer Service Card with the products in question within warranty period for free repairs. Cards cannot be reissued if lost, and a handling fee will be charged for repairs.

Please note this warranty does not cover damages caused by natural wear and tear, accidents, or misuse of the product. Repairs will be charged for products pass the 180-day warranty period or damages caused by natural wear, negligence, or misuse. The warranty policy does not apply to accessories, including but not limited to wallets, coin cases, key chains, apparels, and products under specific promotions or crafted with certain materials or fabrics. Hardware on selected collections are electroplated or covered with baking paint. Discoloration of metals is normal wear and tear, and is excluded from the repair warranty.

PORTER INTERNATIONAL reserves the right to decline exchange or repair services, or use substitute materials or accessories due to shortage in supply of the aforementioned parts.

Please Note: This policy is only applicable within the Singapore region. If you have any questions, please contact your local retail location, or contact customer services at porter_sg@ll-porter.com.